Frequently Asked Questions

Yes. Tracks purchased individually or accessed through Pro Membership can be used to support worship services, practices, and other ministry gatherings at your local church.

Yes, as long as your church has the appropriate streaming license, such as CCLI Streaming Plus, and reports the songs you use as required by your licensing provider.

The Worship Portal provides the track, but your church is responsible for maintaining the appropriate copyright licenses for how you use the song. In most cases, churches should have the appropriate CCLI license and any additional streaming coverage needed for livestreams or online services.

You can use Worship Portal resources as part of your church services and livestreams on YouTube and other social platforms, provided your church has the appropriate licensing.

We recommend not displaying Lyric Videos full screen due to automated copyright systems used by these platforms.

You cannot upload or distribute Worship Portal resources through music streaming platforms such as Spotify, Apple Music, YouTube Music, or similar services under any circumstances.

The tracks are intended as worship and practice resources, not as backing tracks for releasing your own commercial recording. If you'd like to release a cover using one of our tracks, contact us first.

Yes. You can make reasonable modifications needed for your church's use, such as trimming sections or adjusting the arrangement to fit your service.

All Instrumentals and Lyric Videos are already provided in all 12 keys, so there's no need to transpose them yourself.

Modified files still cannot be redistributed, shared outside your church, or released as standalone content.

Yes. A purchase or Pro Membership can cover multiple campuses that are part of the same church organization. It does not extend to unrelated churches or ministries.

Anything you downloaded while your Pro Membership was active can continue to be used by your church for the services, streams, or projects they were originally used for.

For any new services, recordings, streams, or projects, an active membership is required.

Your church is still responsible for maintaining and reporting usage through the appropriate copyright licenses.

Pro Membership gives you unlimited access to The Worship Portal's entire track catalog, including Instrumentals, Multitracks, and Lyric Videos. It also includes every new track released while your membership is active.

Every Instrumental and Lyric Video comes in all 12 keys.

Multitracks are provided in the original key and can be transposed using popular multitrack players such as the Loop Community Prime App.

While signed into your Pro account, browse the track catalog and add the format you need to your Library. From there, you can download your files while your Pro Membership is active.

Instrumentals and Multitracks are delivered as high-quality audio files inside a ZIP. Lyric Videos are delivered as video files inside a ZIP, ready to download and use.

Yes. Your Pro Membership covers use of the resources by your local church, including your worship and production teams. You don't need a separate Pro Membership for every team member.

No. Pro Membership and My Worship Portal are separate products.

Pro gives you access to downloadable worship resources, while My Worship Portal is the team planning and practice platform.

A Bundle is available if you want both.

When you cancel your Pro Membership, your Pro access will remain active until the end of your current billing period.

After that, you will no longer be able to access Pro resources from your Library.

Any resources you've already downloaded may continue to be used by your church for the services, streams, or projects they were originally used for.

For any new services, recordings, streams, or projects, an active membership is required.

You're always welcome to rejoin at any time.

My Worship Portal is a planning and practice platform built for worship teams.

Create services, plan your setlist, schedule your team, communicate, and give everyone one place to prepare for Sunday.

No. Pro Membership and My Worship Portal are separate products.

Pro gives you access to The Worship Portal's downloadable resources, while My Worship Portal is your church's planning and practice platform.

A Bundle is available if your church wants both.

No. Your church has one My Worship Portal subscription.

The church Owner/Admin can invite team members, and those members can create their own accounts and join the church without purchasing their own subscription.

Your team can see upcoming services and assignments, view setlists, communicate with the team, access songs and practice resources, and practice their parts before the service.

Worship Portal songs include integrated practice tools such as lyrics and multitrack playback.

Yes. Your church can add its own Custom Songs to its library, so your services aren't limited to songs available in The Worship Portal catalog.

No.

My Worship Portal has its own access to Worship Portal songs for planning and practice inside MyWP.

Pro Membership is for downloading the actual Instrumentals, Multitracks, and Lyric Videos for use outside MyWP.

Yes. You can invite your team and assign worship, band, and production roles so everyone can see where they're serving and what they need to prepare.

Yes. Pro Membership, My Worship Portal, and the Bundle are available with both monthly and annual billing options.

Annual plans offer savings compared with paying monthly.

You can manage or cancel your subscription from your account.

Your subscription will remain active through the end of your current billing period, and you won't be charged again after that.

No.

Due to the digital nature of our products and the immediate access provided to downloads and membership resources, all purchases and membership payments are final and non-refundable.

We'll attempt to notify you if there's a problem with your payment method.

You can update your billing information from your account to keep your membership active.

Sign into your Worship Portal account and visit your Library to access your individual purchases.

Your Library keeps your purchased resources together so you can return to them later.

Yes. If you decide you want both Pro Membership and My Worship Portal, you can upgrade to the Bundle.

Your billing should be adjusted appropriately when you change plans.

Use Forgot Password on the sign-in screen and we'll email you a secure link to reset your password.

Join The Worship Portal Discord and post your question in the appropriate support channel.

We'll be happy to help with account access, purchases, subscriptions, or billing issues.