Privacy Policy

The Worship Portal ("The Worship Portal," "we," "us," or "our") provides digital worship resources, memberships, downloads, and worship-team planning and rehearsal tools, including My Worship Portal.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, purchase our products, create an account, subscribe to a membership, or use My Worship Portal.

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

• Name
• Email address
• Account and profile information
• Church or organization information
• Worship-team membership and role information
• Service plans, schedules, song selections, and related planning information
• Messages and other content submitted through My Worship Portal chat and communication features
• Files, information, or content you intentionally submit through features of the service
• Customer-support communications
• Purchase, subscription, and transaction-related information

Payment information is processed by our payment provider, Stripe. The Worship Portal does not directly store your complete credit or debit card number.

Information Collected Automatically

When you use our website or services, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Operating system
• Pages or features accessed
• Approximate location derived from technical information
• Referring pages
• Dates and times of access
• Error, performance, and security information

We may use cookies, local storage, or similar technologies where necessary to operate, secure, remember preferences for, and improve the service.

2. How We Use Information

We may use information to:

• Provide and operate The Worship Portal and My Worship Portal
• Create and maintain user and church accounts
• Process purchases and subscriptions
• Provide access to purchased downloads and membership benefits
• Provide worship-team planning, scheduling, rehearsal, and communication features
• Send transactional messages, account notifications, receipts, invitations, and service-related communications
• Respond to customer-support requests
• Maintain the security and integrity of the service
• Diagnose technical problems and improve performance
• Prevent fraud, abuse, and unauthorized access
• Comply with applicable legal obligations
• Communicate important changes to our services or policies

Where permitted, we may also send information about The Worship Portal products, resources, or services. Users may unsubscribe from marketing emails using the unsubscribe option provided in those messages.

3. My Worship Portal and Church Information

My Worship Portal allows churches and worship teams to organize services, team members, songs, rehearsal resources, schedules, and communications.

Information entered into a church workspace may be visible to other authorized members of that church workspace depending on their role and the feature being used.

Church owners and administrators may manage team membership and certain information within their church workspace.

Users should only submit information to My Worship Portal that they are authorized to provide and share with their church or team.

4. Payments

Payments are processed through Stripe.

Stripe may collect and process payment information, billing information, transaction information, fraud-prevention information, and other information necessary to provide payment services.

Stripe's handling of information is governed by Stripe's own privacy practices.

The Worship Portal may receive information from Stripe such as:

• Customer name and email
• Transaction identifiers
• Products purchased
• Subscription status
• Payment status
• Limited payment-method information, such as card brand and last four digits

We use this information to fulfill purchases, manage subscriptions, provide account access, and maintain transaction records.

5. Service Providers

We may use third-party service providers to operate portions of The Worship Portal, including services for:

• Website and application hosting
• Database and authentication infrastructure
• Payment processing
• File storage and delivery
• Email delivery
• Security, performance, and technical operations
• Analytics, if enabled

These providers may process information as necessary to perform services on our behalf.

6. Digital Files and Downloads

The Worship Portal provides digital resources that may be stored and delivered using third-party cloud infrastructure.

We may maintain records showing which products a customer has purchased or is entitled to access so that downloads, account libraries, and membership benefits can function properly.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain user accounts and purchase history
• Fulfill contractual and licensing obligations
• Maintain financial and transaction records
• Resolve disputes
• Protect the service against fraud or abuse
• Comply with applicable legal obligations

Some information may remain in backups or records where deletion is not immediately technically feasible or where retention is legally required.

8. Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, alteration, disclosure, or destruction.

No internet-based service or storage system can be guaranteed to be completely secure.

9. Children's Privacy

The Worship Portal is intended for use by churches, worship teams, worship leaders, musicians, and other users of worship resources. It is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us.

10. Your Choices and Requests

Depending on your location and applicable law, you may have rights regarding your personal information.

You may contact us to request assistance with:

• Accessing information associated with your account
• Correcting inaccurate information
• Deleting your account or certain personal information
• Questions regarding how your information is used

Certain information may need to be retained for legal, financial, fraud-prevention, licensing, or legitimate operational reasons.

11. Third-Party Links and Services

The Worship Portal may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party services. Their own privacy policies govern information they collect.

12. Changes to This Policy

We may update this Privacy Policy as The Worship Portal and its services change.

When we make changes, the updated policy will be posted on this page and the "Last Updated" date will be revised.

13. Contact

Questions about this Privacy Policy or your information may be sent to: